--- title: How to Accept a Complimentary Ticket description: If you are issued a complimentary ticket, click the link in your email to Accept the ticket into your existing account - or create an account to link the ticket to. --- [Skip to content](https://help.intix.com/accept-complimentary-ticket#main-content) [![INTIX](https://help.intix.com/hs-fs/hubfs/INTIX-LOGO-transparent.png?width=300&height=82&name=INTIX-LOGO-transparent.png)](https://www.intix.com.au/) - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) Open main navigation Close main navigation - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) - [Contact us](mailto:help@intix.com) [Contact us](mailto:help@intix.com) How can we help? - There are no suggestions because the search field is empty. 1. [INTIX Knowledge Base](https://help.intix.com/?hsLang=en-au) 2. [All about Events](https://help.intix.com/all-about-events?hsLang=en-au) 3. [Customer Order Management](https://help.intix.com/all-about-events?hsLang=en-au#customer-order-management) 11 August 2025 # How to Accept a Complimentary Ticket ## You will receive a notification via email that an event organiser has issued you a ticket. #### Click the link in the email to attach this ticket to your account : ![comp email](https://help.intix.com/hs-fs/hubfs/comp%20email.png?width=393&height=690&name=comp%20email.png) This takes you to the login page: ![Accepting - Login page (1)](https://help.intix.com/hs-fs/hubfs/Accepting%20-%20Login%20page%20(1).png?width=670&height=482&name=Accepting%20-%20Login%20page%20(1).png) ### If you have an INTIX account: 1. Click the "**Accept**" button from the email. 2. **Log in** with your email address and password. This attaches the forwarded ticket to your account, and you'll see it in "My Tickets".. ### If you don't have an INTIX account yet: 1. Click the link from the email. 2. Click "**Sign Up**" from the login page and follow the prompts to create a password This attaches the complimentary ticket to your account, and you'll see it in "My Tickets". **IMPORTANT INFORMATION:** - A ticket is only in your account once you have accepted it via the email notification. If you don't accept it by clicking the link, it is not in your account. *Questions? Email help@intix.com*   - [Getting Started](https://help.intix.com/getting-started?hsLang=en-au) - [Organisation Settings & Account Management](https://help.intix.com/organisation-settings-account-management?hsLang=en-au) - [All about Events](https://help.intix.com/all-about-events?hsLang=en-au#main-content) - [Create a Ticketed Event](https://help.intix.com/all-about-events?hsLang=en-au#create-a-ticketed-event) - [Customer Order Management](https://help.intix.com/all-about-events?hsLang=en-au#customer-order-management) - [Managing your Reserved Seating in Events](https://help.intix.com/all-about-events?hsLang=en-au#managing-your-reserved-seating-in-events) - [Event Operations](https://help.intix.com/all-about-events?hsLang=en-au#event-operations) - [Personalising and Editing Events](https://help.intix.com/personalising-and-editing-events?hsLang=en-au) - [Optimising Events & Ticket Sales](https://help.intix.com/optimising-events-ticket-sales?hsLang=en-au) - [Memberships & Ticket Packages](https://help.intix.com/memberships-ticket-packages?hsLang=en-au) - [Marketing & Audience Management](https://help.intix.com/marketing-audience-management?hsLang=en-au) - [Reporting & Data Management](https://help.intix.com/reporting-data-management?hsLang=en-au) - [Self-Service - Tickets](https://help.intix.com/self-service-tickets?hsLang=en-au) [![INTIX logo white\_transparent background (1)-1](https://help.intix.com/hs-fs/hubfs/INTIX%20logo%20white_transparent%20background%20(1)-1.png?width=300&height=150&name=INTIX%20logo%20white_transparent%20background%20(1)-1.png "INTIX logo white_transparent background (1)-1")](https://help.intix.com/?hsLang=en-au) [mailto:help@intix.com](mailto:help@intix.com) Copyright © 2025, INTIX Ticketing Pty Ltd