--- title: Automated Event Notification Emails for Organisers and Attendees description: Automated Event Notification Emails for Organisers and Attendees --- [Skip to content](https://help.intix.com/automated-event-notification-emails-organisers-attendees#main-content) [![INTIX](https://help.intix.com/hs-fs/hubfs/INTIX-LOGO-transparent.png?width=300&height=82&name=INTIX-LOGO-transparent.png)](https://www.intix.com.au/) - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) Open main navigation Close main navigation - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) - [Contact us](mailto:help@intix.com) [Contact us](mailto:help@intix.com) How can we help? - There are no suggestions because the search field is empty. 1. [INTIX Knowledge Base](https://help.intix.com/?hsLang=en-au) 2. [Marketing & Audience Management](https://help.intix.com/marketing-audience-management?hsLang=en-au) 4 June 2026 # Automated Event Notification Emails for Organisers and Attendees ## To keep operations smooth, we have developed a couple of emails to be sent out in preparation event day. Who gets what, and when, below. - [Super Admins](https://help.intix.com/automated-event-notification-emails-organisers-attendees#Admins) - [Attendees](https://help.intix.com/automated-event-notification-emails-organisers-attendees#Attendees) - [Audience](https://help.intix.com/automated-event-notification-emails-organisers-attendees#Audience) - [Preview Notification Emails in your brand colour!](https://help.intix.com/automated-event-notification-emails-organisers-attendees#preview) ### Super Admins #### What: Super Admin Checklist When: 4 days prior to the event Who: Super Admins who are selected to receive notifications This is a reminder email with important details to verify in advance. Even if you're well into a season, details can very easily be overlooked. Take every precaution to avoid stress on event day! **Access Control**: if your tickets aren't enabled for access at the gates - they won't scan! It's a simple tick box that takes just a second to check.  **Apps and devices:** are they up to date? Turn on devices, open scanning and selling apps, and check the app stores for updates. **Event Roles:** Do your selling and scanning staff have login access to the event? Control who receives these emails: - Organisation Settings \> Team Management \> Notifications (select and de-select Super Admins) - You will also receive an email notification advising that the Attendee & Audience emails will go out in 48 hours. This is a prompt to manage whether you would like them to be sent (instructions below). ### Attendees #### What: Attendee Reminder When: 2 days prior to the event Who: Ticket holders to this event This includes: - **Ticket**: a reminder to have their ticket ready at the gate - **Resale**: to check if resale is available should they no longer be able to attend - **Journey Planner** to event venue via Google Maps Control whether this email is sent: - Your event \> Order Options \> Order Form (select and de-select Reminder Email) ### Audience #### What: Reminder When: 2 days prior to the event Who: Customers in your Audience who *have not* purchased a ticket This is a simple reminder "Hey! Do you want to grab a ticket?" Control whether this email is sent: - Your event \> Tickets \> Settings (select and de-select Audience Marketing Email) **NOTE: Content of the automated emails are not customisable. You can customise your own communications using INITIX's free marketing tools:** - Create [eDMs](https://help.intix.com/email-marketing-campaign-edm?hsLang=en-au) - Send [Push Notifications](https://help.intix.com/create-send-push-notifications?hsLang=en-au) - [Email Attendees](https://help.intix.com/email-attendees?hsLang=en-au) which will reach all current ticket holders in a specific event ### Preview Notification Emails You can click through different automated emails to see the content in your brand colour, and how it’ll land in customer inboxes. - **Organisation** \> Marketing \> tab at the top alongside Audience Segments, Campaigns... - **Event** \> Marketing \> list in side menu alongside Tracking pixels, Promo codes... #### ![Screenshot 2026-06-04 at 3.45.00 pm](https://help.intix.com/hs-fs/hubfs/Screenshot%202026-06-04%20at%203.45.00%20pm.png?width=670&height=457&name=Screenshot%202026-06-04%20at%203.45.00%20pm.png) Have a play aound! - You can change the **colour** there to see how it displays in another colour (default: your Organisation's colour). This doesn’t change your Org colour - it’s just a preview. If you actually want to change it, you’ll need to change it in Settings. - **Show/Hide content** - again, you’re not actually including/excluding content - what it’s saying is ***if*** you have add-ons, this icon will show, or ***if*** you have resale enabled, this icon will show.   *All communications are fully PCI compliant and include unsubscribe options for the receiver. Customers can also [change their communication preferences](https://customer.intix.com/unsubscribe-notification-emails) when logged in to their INTIX account at any time.* *Need help? Contact your Account Manager or email help@intix.com* - [Getting Started](https://help.intix.com/getting-started?hsLang=en-au) - [Organisation Settings & Account Management](https://help.intix.com/organisation-settings-account-management?hsLang=en-au) - [All about Events](https://help.intix.com/all-about-events?hsLang=en-au#main-content) - [Create a Ticketed Event](https://help.intix.com/all-about-events?hsLang=en-au#create-a-ticketed-event) - [Customer Order Management](https://help.intix.com/all-about-events?hsLang=en-au#customer-order-management) - [Managing your Reserved Seating in Events](https://help.intix.com/all-about-events?hsLang=en-au#managing-your-reserved-seating-in-events) - [Event Operations](https://help.intix.com/all-about-events?hsLang=en-au#event-operations) - [Personalising and Editing Events](https://help.intix.com/personalising-and-editing-events?hsLang=en-au) - [Optimising Events & Ticket Sales](https://help.intix.com/optimising-events-ticket-sales?hsLang=en-au) - [Memberships & Ticket Packages](https://help.intix.com/memberships-ticket-packages?hsLang=en-au) - [Marketing & Audience Management](https://help.intix.com/marketing-audience-management?hsLang=en-au) - [Reporting & Data Management](https://help.intix.com/reporting-data-management?hsLang=en-au) - [Self-Service - Tickets](https://help.intix.com/self-service-tickets?hsLang=en-au) [![INTIX logo white\_transparent background (1)-1](https://help.intix.com/hs-fs/hubfs/INTIX%20logo%20white_transparent%20background%20(1)-1.png?width=300&height=150&name=INTIX%20logo%20white_transparent%20background%20(1)-1.png "INTIX logo white_transparent background (1)-1")](https://help.intix.com/?hsLang=en-au) [mailto:help@intix.com](mailto:help@intix.com) Copyright © 2025, INTIX Ticketing Pty Ltd