Skip to content
  • There are no suggestions because the search field is empty.

Box Office Tax Invoice/Receipt for Customers (After Purchase or Post-Event)

Customers may request a tax invoice or receipt for a ticket purchased at Box Office after the transaction or the event has occurred. This can be processed quickly through Stripe.

To locate the correct transaction and issue a tax invoice/receipt, you'll first need to confirm the customer's details using the information below.

Ask the customer to provide the following details:

  • Event name
  • Approx time of purchase
  • The last four digits of the credit card used for the transaction

Once you have received this information, follow the below steps:

How to provide the tax invoice receipt for Box Office transaction post event:

  1. Within the Event, Navigate to Manage Attendees > Orders and search using the privacy@intix.com email address.
  2. Select the View icon on the relevant order
  3. Navigate to Transactions, verify the correct transaction by cross-checking the last four digits of the customer's credit card.
  4. Select View in Stripe.
  5. Log in to Stripe using your credentials.
  6. Search for the transaction using the last four digits of the customer's credit card.
  7. Confirm you have located the correct transaction.
  8. Scroll down to View Receipt History, select Send receipt.
  9. Enter the customer's email address.
  10. Select Send Receipt.

Outcome

The customer will receive a Stripe tax invoice/receipt directly from Stripe at the email address provided.

 

 

Need help? Get in touch with your Account Executive or email help@intix.com