--- title: Cancelling an individual ticket from an order description: The event organiser can cancel individual tickets from an order without cancelling the entire order. There is also the option to refund the ticket or not. --- [Skip to content](https://help.intix.com/cancel-individual-ticket-from-order#main-content) [![INTIX](https://help.intix.com/hs-fs/hubfs/INTIX-LOGO-transparent.png?width=300&height=82&name=INTIX-LOGO-transparent.png)](https://www.intix.com.au/) - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) Open main navigation Close main navigation - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) - [Contact us](mailto:help@intix.com) [Contact us](mailto:help@intix.com) How can we help? - There are no suggestions because the search field is empty. 1. [INTIX Knowledge Base](https://help.intix.com/?hsLang=en-au) 2. [All about Events](https://help.intix.com/all-about-events?hsLang=en-au) 3. [Customer Order Management](https://help.intix.com/all-about-events?hsLang=en-au#customer-order-management) 15 September 2025 # Cancelling an individual ticket from an order ## A Super Admin may need to cancel an individual ticket from an order. Whatever the reason, INTIX has made it simple and easy! ### Log in to get started: 1. Login to INTIX: AU - [intix.com.au](http://intix.com.au/) NZ - [intix.co.nz](http://intix.co.nz/) UK - [intix.co.uk](https://www.intix.co.uk/) US - [intix.com](http://intix.com/) \> Host An Event 2. Manage Attendees \> Orders 3. Enter the email address or name of order. ### In the order: 1. Click the "**X**" to the right of the ticket you want to cancel 2. In the pop-up window, fill in the reason for canceling, and select/deselect whether you want to **notify** the customer, and/or **refund** the ticket 3. **Fees -** note that this refunds the customer the ticket price, but not the Stripe fee or the INTIX fee. These are non-refundable\*. #### **NOTE**: You may need to refund fees at times, but keep in mind that this comes out of your own payouts, as Stripe and INTIX fees are non-refundable. **To refund fees:** In the order, click the link "View in Stripe" \> directs to Stripe transaction \> Click refund **NOTE:** Once you have cancelled a ticket you cannot undo the action and will have to reissue a ticket if you've cancelled it by mistake. Check how to issue complimentary tickets [here.](https://help.intix.com/processing-complimentary-tickets-events?hsLang=en-au) To cancel an entire order (not just a single ticket from an order) check out the article [here](https://help.intix.com/cancelling-and-refunding-order?hsLang=en-au). ![X Ticket cancel](https://help.intix.com/hs-fs/hubfs/X%20Ticket%20cancel.png?width=472&height=304&name=X%20Ticket%20cancel.png) You can choose whether or not to notify the customer of the cancellation and refund. You can also just cancel the ticket without refunding. (See tick boxes in image below) ![Cancel Ticket](https://help.intix.com/hs-fs/hubfs/Cancel%20Ticket.png?width=454&height=387&name=Cancel%20Ticket.png) *Questions? Email your Account Executive or help@intix.com*  - [Getting Started](https://help.intix.com/getting-started?hsLang=en-au) - [Organisation Settings & Account Management](https://help.intix.com/organisation-settings-account-management?hsLang=en-au) - [All about Events](https://help.intix.com/all-about-events?hsLang=en-au#main-content) - [Create a Ticketed Event](https://help.intix.com/all-about-events?hsLang=en-au#create-a-ticketed-event) - [Customer Order Management](https://help.intix.com/all-about-events?hsLang=en-au#customer-order-management) - [Managing your Reserved Seating in Events](https://help.intix.com/all-about-events?hsLang=en-au#managing-your-reserved-seating-in-events) - [Event Operations](https://help.intix.com/all-about-events?hsLang=en-au#event-operations) - [Personalising and Editing Events](https://help.intix.com/personalising-and-editing-events?hsLang=en-au) - [Optimising Events & Ticket Sales](https://help.intix.com/optimising-events-ticket-sales?hsLang=en-au) - [Memberships & Ticket Packages](https://help.intix.com/memberships-ticket-packages?hsLang=en-au) - [Marketing & Audience Management](https://help.intix.com/marketing-audience-management?hsLang=en-au) - [Reporting & Data Management](https://help.intix.com/reporting-data-management?hsLang=en-au) - [Self-Service - Tickets](https://help.intix.com/self-service-tickets?hsLang=en-au) [![INTIX logo white\_transparent background (1)-1](https://help.intix.com/hs-fs/hubfs/INTIX%20logo%20white_transparent%20background%20(1)-1.png?width=300&height=150&name=INTIX%20logo%20white_transparent%20background%20(1)-1.png "INTIX logo white_transparent background (1)-1")](https://help.intix.com/?hsLang=en-au) [mailto:help@intix.com](mailto:help@intix.com) Copyright © 2025, INTIX Ticketing Pty Ltd