--- title: Now your event is LIVE! Managing your event description: Now that your event is live, have a look around the features in the dashboard to manage your attendees, export reports, process refunds, and more --- [Skip to content](https://help.intix.com/managing-live-event#main-content) [![INTIX](https://help.intix.com/hs-fs/hubfs/INTIX-LOGO-transparent.png?width=300&height=82&name=INTIX-LOGO-transparent.png)](https://www.intix.com.au/) - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) Open main navigation Close main navigation - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) - [Contact us](mailto:help@intix.com) [Contact us](mailto:help@intix.com) How can we help? - There are no suggestions because the search field is empty. 1. [INTIX Knowledge Base](https://help.intix.com/?hsLang=en-au) 2. [All about Events](https://help.intix.com/all-about-events?hsLang=en-au) 3. [Create a Ticketed Event](https://help.intix.com/all-about-events?hsLang=en-au#create-a-ticketed-event) 7 October 2026 # Now your event is LIVE! Managing your event ## Your event is now LIVE! Now it’s time to manage your event and keep everything running smoothly. From monitoring ticket sales and managing orders to updating event details and supporting your customers, this guide covers the key tools and tasks you’ll need to manage your event with confidence. ### Manage Attendees #### **Orders** **Search** by order #, last name, or email address. **View or send** receipt or PDF ticket to customer.  #### **Attendee List** **Search** by Ticket #, order #, last name, or email address. View or download PDF tickets. Export attendee list to .csv #### **Add Attendees** **Complimentary tickets.** Select ticket(s), or seats, enter contact attendee info, payment method \> Complimentary. Send. #### **Email Attendees** **Send an email** to ticket holders for this event. Compose your message. Send. ### **Event Access Control** **Tick** boxes of ticket types to allow gate access. Add different gates as needed (i.e. VIP, GA etc) for separate entrances. #### **Check-in** **Search** your attendees by name or email address. Select “check in” to **manually scan** them in from within your event. ### Cancel / Refund **Search** the order by order #, last name, or email address (Manage Attendees \> Orders) Click the eye icon to **view** order **Cancel an individual ticket** from an order by clicking the X to the right of the ticket, OR, **Cancel/refund the entire order** - scroll down and click the button **\*NOTE:** This cancels the tickets/order *less* INTIX ticket and Stripe transaction fees. If you want the customer to receive fees as well, this can be done via Stripe, but they will come out of your balance. Click "View in Stripe" in the order, search the customer's email address, and refund fees. ### Reports The Dashboard shows you your ticket sales progress onscreen, but you may want to access up-to-the minute sales and attendee data along the way. #### **Event Reports** There are several reports available, should you need to export your sales summary, transactions, ticket line items breakdowns etc. Export to csv, and sort & filter according to your needs. #### **Related topics** Box Office - [Tap To Pay](https://help.intix.com/box-office-door-sales-tap-to-pay-phone?hsLang=en-au) [Scanning](https://help.intix.com/intix-scanner-app?hsLang=en-au) - [Getting Started](https://help.intix.com/getting-started?hsLang=en-au) - [Organisation Settings & Account Management](https://help.intix.com/organisation-settings-account-management?hsLang=en-au) - [All about Events](https://help.intix.com/all-about-events?hsLang=en-au#main-content) - [Create a Ticketed Event](https://help.intix.com/all-about-events?hsLang=en-au#create-a-ticketed-event) - [Customer Order Management](https://help.intix.com/all-about-events?hsLang=en-au#customer-order-management) - [Managing your Reserved Seating in Events](https://help.intix.com/all-about-events?hsLang=en-au#managing-your-reserved-seating-in-events) - [Event Operations](https://help.intix.com/all-about-events?hsLang=en-au#event-operations) - [Personalising and Editing Events](https://help.intix.com/personalising-and-editing-events?hsLang=en-au) - [Optimising Events & Ticket Sales](https://help.intix.com/optimising-events-ticket-sales?hsLang=en-au) - [Memberships & Ticket Packages](https://help.intix.com/memberships-ticket-packages?hsLang=en-au) - [Marketing & Audience Management](https://help.intix.com/marketing-audience-management?hsLang=en-au) - [Reporting & Data Management](https://help.intix.com/reporting-data-management?hsLang=en-au) - [Self-Service - Tickets](https://help.intix.com/self-service-tickets?hsLang=en-au) [![INTIX logo white\_transparent background (1)-1](https://help.intix.com/hs-fs/hubfs/INTIX%20logo%20white_transparent%20background%20(1)-1.png?width=300&height=150&name=INTIX%20logo%20white_transparent%20background%20(1)-1.png "INTIX logo white_transparent background (1)-1")](https://help.intix.com/?hsLang=en-au) [mailto:help@intix.com](mailto:help@intix.com) Copyright © 2025, INTIX Ticketing Pty Ltd