---
title: How to Cancel and Refund a Membership
description: You can easily cancel a membership and/or refund (either fully or partially) on INTIX.
---

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18 August 2025

# How to Cancel and Refund a Membership

**NOTE:** Cancelling a membership and refunding a membership are two different actions. Transactions fees (INTIX and Stripe) are absorbed in memberships, and are non-refundable. It is up to you whether your Organisation will be responsible for those fees and give the customer a full refund, or process a partial refund, making the customer assume the responsibility of the fees.

- **Cancelling** a membership can be done on the INTIX platform.
- **Refunding** a membership must be processed directly on the Stripe platform.

### Get started:

1. Login to the INTIX Dashboard:  
   AU - [intix.com.au](http://intix.com.au/)  
   NZ - [intix.co.nz](http://intix.co.nz/)  
   UK - [intix.co.uk](https://www.intix.co.uk/)  
   US - [intix.com](http://intix.com/)  
   \> Organiser Settings
2. Membership/Season Tickets \> Members
3. Search for the member and select the "view" (eye) icon of the member

### Select "Cancel Membership" button:

![Cancel membership](https://help.intix.com/hs-fs/hubfs/Cancel%20membership.png?width=670&height=441&name=Cancel%20membership.png)

### Confirm Cancellation.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

#### How to **Refund** the membership:

1. Log into your organisation's Stripe account
2. Search the member by their last name or email address
3. Select the transaction \> click "Refund" button at top right

**NOTE**: When refunding the membership, **the fees (INTIX and Stripe) are non-refundable,** so your organisation will be responsible for those amounts. You can, however, have your customer be responsible for the fees by processing a partial refund, only refunding the net amount that your Organisation received.

 

*Questions? Email your Account Executive or help@intix.com.*

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