These types of events are more likely to have requests for further information during checkout.
When clicked, a form pops up for the customer to enter their info and message, and select a Contact Request Reason:
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Accessible Seating Request
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Ticket Enquiry
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Refund Request
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General Event Enquiry
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Other
Most enquiries will be sent to the email address in the Basic Info of the event setup, except Ticket Enquiries - these emails will be sent to help@intix.com and our customer service team will address these queries, forwarding them on to the event organiser if applicable.
To change the Contact Event email:
- Log in to your INTIX Account > Host An Event
AU - intix.com.au
NZ - intix.co.nz
UK - intix.co.uk
US - intix.com - Basic Info > Contact Event Email
TIP: To reduce enquiries, consider adding extra details to your event description, or including FAQs, to help address your common customer questions.
Add in Event > Additonal Event Information >FAQs