--- title: Instalments for Membership description: Set up instalments for your memberships - you determine the payment intervals! --- [Skip to content](https://help.intix.com/instalments-membership#main-content) [![INTIX](https://help.intix.com/hs-fs/hubfs/INTIX-LOGO-transparent.png?width=300&height=82&name=INTIX-LOGO-transparent.png)](https://www.intix.com.au/) - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) Open main navigation Close main navigation - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) - [Contact us](mailto:help@intix.com) [Contact us](mailto:help@intix.com) How can we help? - There are no suggestions because the search field is empty. 1. [INTIX Knowledge Base](https://help.intix.com/?hsLang=en-au) 2. [Memberships & Ticket Packages](https://help.intix.com/memberships-ticket-packages?hsLang=en-au) 21 October 2026 # Instalments for Membership ## Automatic, customisable - making membership a breeze! Members are committing their loyalty and time to support your organisation - and also their resources. You can help attract and retain members with our Pay By Instalments feature. You set the number and frequency of instalments and for how long, payments are automatically triggered on the nominated dates, saving you time and easing the admin workload. ### Create Instalment Payment Options 1. Login to your account: AU - [intix.com.au](http://intix.com.au/) NZ - [intix.co.nz](http://intix.co.nz/) UK - [intix.co.uk](https://www.intix.co.uk/) US - [intix.com](http://intix.com/) 2. Membership/Season tickets \> Additional Settings \> **Payment Options** 3. **Add a Payment Option** **NOTE:** By default, there is a "Pay Now" option, which takes full payment at checkout. It is set to auto-renew, so members on this option are charged again at the next season's renewal date unless they have opted out. You can keep it or delete it. Read more about how renewal works here: Read more about [Membership Renewal](https://help.intix.com/membership-renewal?hsLang=en-au) here 4. **Title** - Name your Payment option and choose whether this is a full payment or instalments (ie. 6 monthly instalments) - If creating instalments, select the dates and enter the percentage to charge at each instalment date, totalling 100%. 5. Select **Add payment Option** to save ### **![Screenshot 2025-11-06 at 2.13.24 pm](https://help.intix.com/hs-fs/hubfs/Screenshot%202025-11-06%20at%202.13.24%20pm.png?width=670&height=689&name=Screenshot%202025-11-06%20at%202.13.24%20pm.png)** Front end customer view: Go to Membership/Season Tickets \> Dashboard \> View site Select a membership and proceed to cart. Scroll to the bottom of the checkout page to see your payment options. **![Screenshot 2025-11-06 at 2.28.50 pm](https://help.intix.com/hs-fs/hubfs/Screenshot%202025-11-06%20at%202.28.50%20pm.png?width=670&height=507&name=Screenshot%202025-11-06%20at%202.28.50%20pm.png)** ### Click "View Payment Schedule": ![Screenshot 2025-11-06 at 2.27.35 pm](https://help.intix.com/hs-fs/hubfs/Screenshot%202025-11-06%20at%202.27.35%20pm.png?width=670&height=451&name=Screenshot%202025-11-06%20at%202.27.35%20pm.png) ### Failed instalment payments: Members cards are automatically charged on the dates as set out in the payment option. If there is a **failed payment attempt**, the member receives an email notification including the reason (ie. insufficient funds, expired card), as does the Super Admin(s) of the organisation. 1. Go to **Members \> Instalment payments** 2. Search the member by **first name, last name or email address** 3. Click the eye icon to view the members transaction records. The customers details are listed here should you need to contact them. 4. Click **Charge the card now** to make another payment attempt. ### Update default payment card Refer to this article: [Managing Saved Payment Cards in Membership](https://help.intix.com/managing-saved-payment-cards-in-membership?hsLang=en-au) ### Managing instalment payments - **Super Admin:** You can also use the above method to charge all remaining payments if a member wants to pay their membership off more rapidly, -OR- - **Customer self-manage:** The customer can manage their own payments by logging into their membership account (https://am.intix.com/your-organisation-name) and paying the outstanding orders. **My Account \> Invoices \> click "Pay Now".** ### **Cancelling an outstanding Instalment membership** It is to the organisation's discretion at which point to cancel a membership due to missed payments. Follow these steps on [How to Cancel and Refund a Membership](https://help.intix.com/cancel-refund-membership?hsLang=en-au) ### Membership Sales Summary Report and instalment status The membership sales report counts "Active" members. This includes paid and instalment outstanding payment members. An outstanding instalment member will display as "instalments outstanding" until the last payment clears, and only then move to "sold". ### Fees All membership fees are absorbed by the organisation. Go to **Membership \> Additional Settings \> Payment Options** to view your fees. - **INTIX membership fee:** this is taken at the time of the first payment - **INTIX per instalment fee:** taken at the time of each instalment charge - The club/client may opt to add their own per instalment fee.     *Questions? Email your Account Executive, or help@intix.com.* - [Getting Started](https://help.intix.com/getting-started?hsLang=en-au) - [Organisation Settings & Account Management](https://help.intix.com/organisation-settings-account-management?hsLang=en-au) - [All about Events](https://help.intix.com/all-about-events?hsLang=en-au#main-content) - [Create a Ticketed Event](https://help.intix.com/all-about-events?hsLang=en-au#create-a-ticketed-event) - [Customer Order Management](https://help.intix.com/all-about-events?hsLang=en-au#customer-order-management) - [Managing your Reserved Seating in Events](https://help.intix.com/all-about-events?hsLang=en-au#managing-your-reserved-seating-in-events) - [Event Operations](https://help.intix.com/all-about-events?hsLang=en-au#event-operations) - [Personalising and Editing Events](https://help.intix.com/personalising-and-editing-events?hsLang=en-au) - [Optimising Events & Ticket Sales](https://help.intix.com/optimising-events-ticket-sales?hsLang=en-au) - [Memberships & Ticket Packages](https://help.intix.com/memberships-ticket-packages?hsLang=en-au) - [Marketing & Audience Management](https://help.intix.com/marketing-audience-management?hsLang=en-au) - [Reporting & Data Management](https://help.intix.com/reporting-data-management?hsLang=en-au) - [Self-Service - Tickets](https://help.intix.com/self-service-tickets?hsLang=en-au) [![INTIX logo white\_transparent background (1)-1](https://help.intix.com/hs-fs/hubfs/INTIX%20logo%20white_transparent%20background%20(1)-1.png?width=300&height=150&name=INTIX%20logo%20white_transparent%20background%20(1)-1.png "INTIX logo white_transparent background (1)-1")](https://help.intix.com/?hsLang=en-au) [mailto:help@intix.com](mailto:help@intix.com) Copyright © 2025, INTIX Ticketing Pty Ltd