First, an INTIX team member will build out your venue's seat map per your specifications regarding reserved seating sections, corporate boxes, hospitality areas, etc. Every venue is unique, and we design the layout to suit your specific needs. Allow 5-7 business days depending on size and complexity of your venue. Once the seating map has been built you will then be able to create your event.
Note: This article is for managing your reserved seating map at event level only, excluding members.
Seat map requirements
- Venue details: venue name and address
- Venue layout: architectural drawing, or document with a top view
- Section names, row labels, seat numbers (ex. Section: Gold, Row: A, Seat: 1)
- Any accessible, or restricted view seating
- Provide any logos and specify any other visual elements you’d like included on your seating map for your customers
After reviewing and confirming your seating map, you’re all set to create your event.
Create your event using Reserved Seating, does not include members
If this is the first event of the season, set it up fully, then use the Copy Event feature to duplicate it for all subsequent events.
- Log in > Host An Event > Create Event
- Fill out Basic Info for your event (Title, venue, date, time etc)
- *At this stage you can manipulate the URL string
- Save & Continue
For this purpose, we will skip the next step, Event Details and move onto Tickets.
5. Select Event Type: "Reserved Seating: does not include members/season tickets"
6. Select the current/relevant seating map
Your seat map will appear on the Seat Status view as default. By selecting 'does not include members season/tickets', all seats will default to 'Single Event Seats' You will see the legend on the left identifying all seat status options.
Assign or Update Seat Status by selecting the seats, hold down shift and drag with mouse to select multiple seats, the navigate to Update Seat Status choosing Available, On Hold, Unavailable.
What is a Seat Status?
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Available: is a seat available to be sold. If a seat has originally been assigned as On Hold or Unavailable, you are able to update the status and assign it as Available
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On Hold: allows you to allocate tickets in the back-end of your system while the public are not able to select them.
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Unavailable: is one that is intentionally blocked from being sold or booked in your system.
7. Price Category, add price options and create new categories
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Click Edit Prices, select the default Tickets. You are able to re-name it to suit your event, ie. Reserved Seating.
- Select Add New Price
- Enter the Price label ie. Reserved Seating - Adult
- Enter Price
- Enter Available from and until dates
- Enter Available from and until time
- Select Visibility from dropdown options
- Select Show on Box Office from dropdown options
- SAVE
- Select Add New Price for all remaining price options under the category (ie. Concession, Child, Family)
- Click Edit Prices > select Create New Category
- Type the Price Category title ie. VIP, press enter
- Click on the newly created price category title to create the price options
- Select Add New Price
- Enter the Price label ie. VIP
- Enter Price
- Enter Available from and until dates
- Enter Available from and until time
- Select Visibility from dropdown options
- Select Show on Box Office from dropdown options
- SAVE
- Select Add New Price for all remaining price options under the category
- Repeat for all additional Price Categories and price options
8. Optional: Change colour of seats to visually identify different Price Categories
To customise seat colours, click on the dot next to the ticket category and paste your preferred HEX code. Use the dropdown arrows to select and enter RGB code if preferred.
9. Allocate Price Category to reserved seats
- While in Event > Tickets > Price Category
- Select seats, multiple seats/areas - hold down the shift key and drag using the mouse
- Select Update Price Category > select relevant price category allocating to selected seats
- Repeat step 2 & 3 to allocate all reserved seat Price Categories
The example below shows all VIP Seats in HEX colour Gold and the remaining are assigned to Reserved Seat.
Potential Revenue
You will see a Financial Information box displayed at the bottom left of your screen which will show you potential revenue for your event according to the average prices created.
Password-protecting single event seats
- You may want to offer an exclusive access pre-sale with an Unlock Code
- You may want to offer the Away team the opportunity to purchase seats behind their team's bench
- While in Event > Tickets > Price Category
- Select Edit Prices
- Select the Price Category to apply the unlock code (in this case "Reserved Seating")
- Create a code of your choosing
- Select to Show in Legend
- Click anywhere to save the update
Copy Event!
Now that your seating map is set in place and built out, and your first event is created, you can duplicate this event for a series, simply changing the title, dates and any other details.
Read this article: Copy a current or past event
Questions? Email your Account Executive or help@intix.com