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Name Change Tax Invoice receipt for Customer

Customers may request a tax invoice or receipt for name change payment on a ticket. This can be processed quickly through Stripe.

To locate the correct transaction and issue a tax invoice/receipt, you'll first need to confirm the customer's details using the information below.

Ask the customer to provide the following details:

  • Event name
  • Order number
  • The email address used to complete the purchase
  • The last four digits of the credit card used for the transaction

Once you have received this information, view the order via Manage Attendees > Orders and confirm that the timeline states the name change.

How to provide the tax invoice receipt for the name change:

  1. Open the customer's Order in the event.
  2. Navigate to Transactions .
  3. Select View in Stripe.
  4. Log in to Stripe using your credentials.
  5. Search for the transaction using the last four digits of the customer's credit card.
  6. Confirm you have located the correct transaction.
  7. Scroll down to View Receipt History, select Send receipt.
  8. Enter the customer's email address.
  9. Select Send Receipt.

Outcome

The customer will receive a Stripe tax invoice/receipt directly from Stripe at the email address provided.

 

 

Need help? Get in touch with your Account Executive or email help@intix.com