Process cash sales using Box Office

In this article:

1. How Cash Sales Work
2. When ticket fees are charged
3. Before You Start
4. Processing a Cash Sale
5. Refund a Cash Box Office sale
6. Reporting on Cash Sales

How Cash Sales Work

Cash transactions are recorded in INTIX in the same way as card transactions, giving you a complete record of all event sales for accurate reporting and reconciliation.

You can also use the Cash payment option to issue $0 tickets for complimentary admissions, such as staff, volunteers, officials, media, or other accredited attendees. As these tickets have no value, *$0 tickets can be used to track complimentary admissions, such as staff, volunteers, officials, and media. In most cases, these tickets do not incur an INTIX ticket fee, making them an easy way to manage attendance without affecting your event settlement.

*Note: $0 tickets are intended for occasional complimentary admissions, such as staff, volunteers, officials, or media. Depending on your agreement with INTIX, a ticket fee may apply if large volumes of $0 tickets are processed. Your INTIX representative can advise you if this applies to your organisation.

Ticket fees for cash sales are invoiced by INTIX after the event as part of your post-event settlement.

When ticket fees are charged

The INTIX ticket fee applies regardless of how the customer pays, whether by card or cash.

Recording all transactions in INTIX means you benefit from:

• A single system for managing all ticket sales
• Accurate attendance tracking and capacity management
• Real-time sales reporting
• Simplified cash reconciliation
• Complete post-event settlement reporting
• A consistent Box Office experience for staff and customers

By processing both cash and card sales through INTIX, you eliminate the need for manual cash records or separate reconciliation processes, ensuring all ticket sales are captured in one place.

Before You Start

Cash sales must be enabled on your organisation before they can be used. To enable this feature, contact your INTIX representative.

Once enabled, your event will support both Cash and Card payment options within the INTIX Box Office app.

Processing a Cash Sale

1. Open the INTIX Box Office app.
2. Select the required ticket type(s) and quantity.
3. Select Pay.
4. Choose Cash as the payment method.
5. Collect payment from the customer.
6. Complete the transaction.
7. Offer to email the customer a receipt (optional).

When cash payments are enabled for your event, customers will be advised that cash is accepted through the Event Reminder email prior to the event.

Refund a Cash Box Office sale

1. Confirm transaction via Reports > Event Reports > Transactions (this exports the report to a .csv file)
2. Filter by payment method to locate the cash transactions. (if approximate time is known, this information will assist in selecting the correct transaction)
3. Copy/paste the Order ID into the search bar in Manage Attendees > Orders.
4. Select ‘Cancel/Refund’, enter a reason (minimum of 10 characters)

Reporting on Cash Sales

Sales Summary

To view the total value of cash sales:

1. Open the Sales Summary report.
2. Select Group by Sales Channel.
3. Review the Cash sales totals alongside your other payment methods.

Transactions Report

To review individual cash transactions:

1. Open the Transactions report.
2. Filter the payment method to Cash.
3. Review all cash transactions.
4. Export the report to CSV or PDF, if required.

Finance Settlement

INTIX Settlement report provides:

• A summary of ticket sales
• An itemised breakdown of all transactions
• The ticket fees payable to INTIX, including those relating to cash sales

The settlement is available as a PDF within the Finance section of Reporting.

Need further assistance? Contact your account manager, or email help@intix.com