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Processing complimentary tickets for events

Issuing Complimentary (or $0) tickets is key to event management ie. a sponsor, a prize, parents of a player, or guest of an artist. Each ticket draws from your overall ticket capacity, for attendance reporting and operational security.

See instructions for GA, and Reserved Seating below.

Issue a Complimentary ticket for General Admission:

  1. Log in to the INTIX Dashboard > Host An Event
  2. Manage Attendees > Add Atendees
  3. Select the type of ticket(s) to send > Continue
  4. Enter info: recipient's email address and name
  5. Select method of payment = Complimentary > Checkout

You will now see the order! See screenshots below for an example.

NOTE: if you are sending out a batch of comp tickets to a club or company, note that the limit to send PDF tickets is 8. If you need to send more than 8, your options are:

  • send them the full number of tickets following the steps below, and the recipient can download/print/forward them as needed
  • break it up into separate batches of less than 8 tickets and send PDFs directly.

Manage Attendees > Add Attendees

Add Attendees.png

Enter recipient's info > Checkout Option menu

Comp checkout option.png

 

Checkout Option menu > Complimentary

comp drop menu.png

 

The recipient will be notified by email that they have been issued a ticket. Retrieval is as follows:

If they have an account:

  1. Log into their INTIX account, and view/print/download the ticket

If they have never used INTIX before:

  1. They go to INTIX.com.au > enter their email address that the ticket was sent to
  2. Select "Forgot Password", and follow the prompts to create a new password.

Once logged in, the ticket will be there to view/print/download. And now they have an INTIX account! 

Issue a Complimentary ticket for Reserved Seating:

  1. Log in to INTIX > Host An Event
  2. Manage Attendees > Add/Move Atendees
  3. Select the seat(s) > Checkout
  4. Select method of payment = Complimentary > Next
  5. Enter info: recipient's email address and name > Add Customer

See screenshots below for an example.

Add/Move Attendees & Select Seat(s):

Comp - select seat .png

Select method of payment:

Comp - select payment method.png

Enter recipient's details:

Comp - enter contact info.png

The recipient will be notified by email that they have been issued a ticket. Retrieval is as follows:

If they have an account:

  1. Log into their INTIX account, and view/print/download the ticket

If they have never used INTIX before:

  1. They go to INTIX.com.au > enter their email address that the ticket was sent to
  2. Select "Forgot Password", and follow the prompts to create a new password.

Once logged in, the ticket will be there to view/print/download. And now they have an INTIX account! 

 

Questions? Email your Account Executive or help@intix.com.