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Ticket Resale Fees and Settings

INTIX Ticket Resale facilitates a safe transaction between buyers and sellers and is a part of our efforts to cut out scalpers keeping your customers happy!

INTIX's Official Ticket Resale feature serves your customers in two ways:

  • Those who missed out on tickets to a sold out event can buy a ticket
  • Customers who can no longer attend get the opportunity to recoup their money

Once an event is Sold Out, customers can use the resale function through their INTIX account: 

When a ticket is resold the original ticket is cancelled and a new ticket is issued in the new owner's name.

We recommend using the Ticket Resale function for all sold-out events to maximise your ticket sales, and to allow all opportunities for customers to access your event! If you would like to change it, follow the directions below. 

Turn Resale On/Off

  1. Log in to your INTIX Account > Host An Event
  2. Order Options > Resale ON/OFF for all ticket categories in the event
  3. Or, enable/disable resale for individual ticket categories to apply the feature to.

NOTE: The default for Resale is ON. When an event sells out, Resale becomes visible where available.

 

Ticket Resale Fees

  • There is an INTIX fee for this function
  • Event Organisers can put a fee as well
  • The default for each fee is $2.99AUD. The event organiser can change (or remove) their fee, but the INTIX resale fee cannot be edited.

IMPORTANT: Ticket Resale is automatically enabled for Sold Out events. If you do not want Resale to be enabled, follow the directions above to disable it.

 

What it looks like for the Event Organiser:

Screenshot 2023-10-27 at 11.20.00 am.png

Customer view of ticketing page for a general admission event:

After clicking check resale any availabel tickets will display as well as the option to sign up to be notified when tickets become available. 

Resale front end.png

Resale checkout.png

 

Customer view of ticketing page for a Reserved Seating event:

Available tickets will display in your seating map and seating legend in aqua. Customers click on the seats to be directed to resale purchase. 

To share resale waitlist in a Reserved Seating event:

  1. Type /resale to the end of your event URL in the address bar of your browser
  2. Copy/paste the hyper link in Event Details > Event Description or Order Options > Order Form > Special Instructions. 

Screenshot 2025-05-08 at 2.49.27 PM.png

 

We suggest all Event Organisers require names for Ticket Validation as a minimum, and enable Name Change and Ticket Resale, so that tickets match customer IDs at an event. This cuts down on scalping or the selling of fake tickets.

 

Need help? Contact your Account Executive or email help@intix.com