How to Add Custom Questions in Membership/Season Tickets

First name and surname is collected during checkout by default for each member. All custom question information is captured in the Members > Member Listing, select Export.

Note: Date of Birth, Gender, Email, Mobile, Company, Address and Referred By is collected via Pricing Options. Refer to this article: How to create a Membership Pricing Option

1. Go to Organisation Settings > select your Org > Membership Season Tickets > Additional Settings > Custom Question

2. Select + Add Question

3. Filling in the details:

select from dropdown Collect Information From - Buyer or Each Attendee
Question Format - Short text or Dropdown
enter Question Prompt ie. T-shirt Size
Enter Question Placeholder ie. select from dropdown
Optional Settings: Show this question for specific ticket types
SAVE
Edit via the three-dots on the right.

You can toggle Include Question on or off, set as Required or not.

Note: If you select 'Show this question for specific ticket types' you must select the membership type otherwise the question will not show at checkout. If left unticked, the question will appear for all membership types.

Custom Question information is captured in the Members > Member Listing, select Export, all answers will be included, making it easy to filter, sort, and prepare the information. Use the settings cog to include other information required, then close and export.

Add a dropdown Custom Question for a specific membership type:

View how it looks at the membership check out page

Go to Membership/Season Tickets > Dashboard > select View Site

Note: if your membership site is currently 'offline' log in via My Account as a Super Admin

Customer view of Custom Question at the checkout page:

Note: all Custom Questions appear under Member Information, ensuring accurate details are collected for each member.

All custom question information is captured in the Members > Member Listing, select Export.

Questions? Email your Account Executive or help@intix.com

How to Add Custom Questions in Membership/Season Tickets

Custom Questions allow you to collect additional information from members during checkout. This feature is ideal for gathering details such as member-specific information. Questions can be tailored to specific membership types.