Cancelling an individual ticket from an order

Log in to get started:

1. Log in to the INTIX Dashboard > Host An Event
2. Manage Attendees > Orders
3. Enter the email address or name of order.

In the order:

1. Click the "X" to the right of the ticket you want to cancel
2. In the pop-up window, fill in the reason for canceling, and select/deselect whether you want to notify the customer, and/or refund the ticket
3. Fees - note that this refunds the customer the ticket price, but not the Stripe fee or the INTIX fee. These are non-refundable*.

NOTE: You may need to refund fees at times, but keep in mind that this comes out of your own payouts, as Stripe and INTIX fees are non-refundable.
To refund fees:
In the order, click the link "View in Stripe" > directs to Stripe transaction > Click refund

NOTE: Once you have cancelled a ticket you cannot undo the action and will have to reissue a ticket if you've cancelled it by mistake.

To cancel an entire order (not just a single ticket from an order) check out the article here.

Check how to issue complimentary tickets here.