Skip to content
English - Australia
Contact us
  • There are no suggestions because the search field is empty.

Cancelling and Refunding an entire order

As an organiser, you may need to cancel an entire order. INTIX has made this easy with a few simple clicks!

(If you want to cancel an individual ticket from an order check out the article here.)

Get started:

  1. Login to INTIX:
    AU - intix.com.au
    NZ - intix.co.nz
    UK - intix.co.uk
    US - intix.com
    > Host An Event
  2. Manage Attendees > Orders
  3. Enter the email address or name of order.

In the order:

  1. Click the "Cancel/Refund" button at the bottom right of the order
  2. In the pop-up window, fill in the reason for canceling, and select/deselect whether you want to notify the customer, and/or refund the order
  3. Fees - note that this refunds the customer the ticket price(s), but not the Stripe fee or the INTIX fee. These are non-refundable*.

NOTE: You may need to refund fees at times, but keeping in mind that this comes out of your own payouts, as Stripe & INTIX fees are non-refundable.

*To refund fees: In the order, click the link "View in Stripe" > directs to Stripe transaction > Click refund

NOTE: Once you cancel an order you cannot undo this action. If you have accidentally cancelled an order you can reissue complimentary tickets. Check out the article here.

Cancel orderCancel Ticket

Note: If you wish to process a ticket from an order, you can cancel the tickets individually.

Questions? Email your Account Executive or help@intix.com