--- title: Refunding an individual ticket from an order description: You can choose to refund an individual ticket without refunding the entire order. --- [Skip to content](https://help.intix.com/refund-individual-ticket-from-order#main-content) [![INTIX](https://help.intix.com/hs-fs/hubfs/INTIX-LOGO-transparent.png?width=300&height=82&name=INTIX-LOGO-transparent.png)](https://www.intix.com.au/) - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) Open main navigation Close main navigation - [Manage My Events](https://www.intix.com.au/manage/events) - [Organisation Settings](https://www.intix.com.au/manage/organization) - [Contact us](mailto:help@intix.com) [Contact us](mailto:help@intix.com) How can we help? - There are no suggestions because the search field is empty. 1. [INTIX Knowledge Base](https://help.intix.com/?hsLang=en-au) 2. [All about Events](https://help.intix.com/all-about-events?hsLang=en-au) 3. [Customer Order Management](https://help.intix.com/all-about-events?hsLang=en-au#customer-order-management) 15 September 2025 # Refunding an individual ticket from an order ## As an organiser it is entirely up to you whether and when to refund. You can refund an individual ticket, not an entire order. ### Whatever the case, INTIX has made it simple and easy! ### Log in to get started: 1. Login to INTIX: AU - [intix.com.au](http://intix.com.au/) NZ - [intix.co.nz](http://intix.co.nz/) UK - [intix.co.uk](https://www.intix.co.uk/) US - [intix.com](http://intix.com/) \> Host An Event 2. Manage Attendees \> Orders 3. Enter the email address or name of order. ### In the order: 1. Click the "**X**" to the right of the ticket you want to cancel 2. In the pop-up window, fill in the reason for canceling, and select/deselect whether you want to **notify** the customer, and/or **refund** the ticket 3. **Fees -** note that this refunds the customer the ticket price, but not the Stripe fee or the INTIX fee. These are non-refundable\*. **NOTE**: **You may need to refund fees at times, but keeping in mind that this comes out of your own payouts, as Stripe & INTIX fees are non-refundable.** **To refund fees:** In the order, click the link "View in Stripe" \> directs to Stripe transaction \> Click refund **NOTE:** Once you have cancelled a ticket you cannot undo the action and will have to reissue a ticket if you've cancelled it by mistake. Check how to issue complimentary tickets [here.](https://help.intix.com/processing-complimentary-tickets-events?hsLang=en-au) To cancel an entire order (not just a single ticket from an order) check out the article [here](https://help.intix.com/cancelling-and-refunding-order?hsLang=en-au). ![X Ticket cancel](https://help.intix.com/hs-fs/hubfs/X%20Ticket%20cancel.png?width=468&height=302&name=X%20Ticket%20cancel.png) You can select whether to notify the customer of the refund with the tick box in the image below: ![Cancel Ticket](https://help.intix.com/hs-fs/hubfs/Cancel%20Ticket.png?width=458&height=390&name=Cancel%20Ticket.png) **NOTE**: Stripe transfers money to your nominated account as per your payout schedule (standard, weekly, monthly or manual) When you process refunds there must be adequate funds in your Stripe account for Stripe to refund your ticket holders. If you have withdrawn all funds the action will fail. You are only paid out the **ticket** amount so if you choose to also refund fees you will need to have the extra funds available to cover them as INTIX and Stripe fees are not refundable.    *Questions? 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