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Creating a Group Ticket option in your General Admission Event

Creating a Group Tickets ensures your event capacity and crowd expectations are managed accurately.

When a customer purchases a Group Ticket, the system will generate the correct number of tickets and deducts quantity from your available capacity. This provides an accurate view of tickets sold, expected attendance, and remaining capacity throughout the sales cycle.

If these ticket types are not configured as Group Tickets, reporting will not accurately reflect the number of attendees. This can lead to discrepancies in attendance forecasting, capacity management, event-day operations, staffing requirements, seating allocations, and catering planning.

For the most accurate reporting and crowd management, we recommend using Group Tickets whenever a single purchase represents multiple attendees.

Family Ticket example:

  • You have 100 tickets available where the adult ticket is ($10) and child is ($5).

  • Using group tickets, setup a Family ticket that will allocate 2 adults + 2 children at a discounted rate (say, $25 instead of $30 if they purchased separately).

  • These 4 tickets draw from the 100 tickets, leaving 96 tickets remaining.

For Reserved Seating, please contact your INTIX representative to complete set up of Group Ticket. 

Create Group Ticket - General Admission 

  1. Login to INTIX:
    AU - intix.com.au
    NZ - intix.co.nz
    UK - intix.co.uk
    US - intix.com
    > Host An Event 
  2. Select Tickets > Group Tickets  > Create Group Ticket
  3. From the dropdown, select the Price Category to which you would like to apply the group ticket. This is the inventory from which the group ticket will be drawn.
  4. Enter the group ticket price and using the tick boxes, select the ticket titles the customer will receive ie. 
    Ticket Title: Adult, Units '2' + Ticket Title: Child, Units '2' >  Save
  5. Repeat for all group ticket set ups required

Click here for related articles: adding ticket categories to your event and price options.

Event ticket Limit

When selling more than 8 tickets included in a Group ticket set up, it is essential to increase event ticket Limit to allow the transaction. Increase the event ticket limit via Tickets > Settings > Event Ticket Limit

NOTE: The default is 8 tickets per transaction due to ease of receiving PDF tickets in the users email account. 

Ticket Forwarding

For Table of 10 or Corporate Box Group Tickets, we recommend disabling ticket forwarding. When forwarding is enabled, tickets can be split from the original group order, which makes it more difficult for event organisers to correctly track and allocate attendees.

The tickets can be assigned individual names during checkout, and attendees can state their name at the door to be checked in from the Attendee List.

To disable Ticket Forwarding for;

  • General Admission: Tickets > Settings > Ticket Behaviour, Ticket Forward, disable toggle.

 

Questions? Email your Account Executive, or help@intix.com