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Processing a partial refund without cancelling a ticket or order

You may need to process a partial refund without cancelling a ticket in an order (ex. a penalty for cancellation, a promo code not applied)

You may need to refund fees at times, but keeping in mind that this comes out of your own account, as Stripe & INTIX fees are non-refundable. Be sure you have funds in your Stripe account to process refunds.

How to process a partial refund directly in Stripe:

  1. Login to the INTIX Dashboard:
    AU - intix.com.au
    NZ - intix.co.nz
    UK - intix.co.uk
    US - intix.com
    > Host An Event
  2. Manage Attendees > Orders
  3. Enter the email address or name of order.
  4. Navigate to Payment Information Select 'View in Stripe'

    1. Log in to stripe.com/au, then from the Dashboard:

    2. Find the payment on the Payments page by entering the last Four digits of their card used - ie. in the search bar enter last4:####
    3. Click the ⋯ icon to the right of the payment and select Refund payment (or click the payment and select Refund from the top right).
    4. Enter the refund amount (it defaults to the full amount; adjust for partial refunds).
    5. Select a reason for the refund.
    6. Click Refund.

  5. Depending on the customers bank’s processing times, they should receive their refund within 3–5 business days

  6. Go back to the Order and in Notes, fill in the reason for partial refund


View In Stripe

You can cancel an entire order and refund the full amount (excluding fees). To find out how just click here to read the article.

You can also cancel and refund individual tickets (excluding fees). To find out how just click here to read the article.

Questions? Email your Account Executive or help@intix.com.