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Processing a partial refund

You may need to process a partial refund (ex. a penalty for cancellation, a promo code not applied)

Get started:

  1. Log in to the INTIX Dashboard > Host An Event
  2. Manage Attendees > Orders
  3. Enter the email address or name of order.

In the order:

  1. Cancel any tickets you no longer want to be valid (Click "X" beside the individual ticket.)
  2. In the pop-up window, fill in the reason for canceling, and select/deselect whether you want to notify the customer, and/or refund the ticket(s)
  3. Fees - note that this refunds the customer the ticket price(s), but not the Stripe fee or the INTIX fee. These are non-refundable*.

NOTE: You may need to refund fees at times, but keeping in mind that this comes out of your own account, as Stripe & INTIX fees are non-refundable. Be sure you have funds in your Stripe account to process refunds.


*To refund fees:
In the INTIX order, click "View in Stripe" link.
This directs to your Stripe account, and this transaction.
Click "Refund".
Edit the amount you wish to refund from this transaction.

View In Stripe

You can cancel an entire order and refund the full amount (excluding fees) which is quicker. To find out how just click here to read the article.

You can also cancel and refund individual tickets (excluding fees). To find out how just click here to read the article.

Questions? Email your Account Executive or help@intix.com.