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Reserved Seating Events: Including General Admission Areas

Create your reserved seating event with the option to include a General Admission area (does not include members)

First, an INTIX team member will build out your venue's seat map per your specifications regarding reserved seating sections, corporate boxes, hospitality areas, etc. Every venue is unique, and we design the layout to suit your specific needs. General Admission will be created at event level. Allow 5-7 business days depending on size and complexity of your venue. Once the seating map has been built you will then be able to create your event. 

Note: This article is for creating a reserved event for single tickets and general admission. This does not include members.

Seat map requirements 
  • Venue details: venue name and address
  • Venue layout: architectural drawing, or document with a top view
  • Section names, row labels, seat numbers (ex. Section: Gold, Row: A, Seat: 1)
  • Any accessible, or restricted view seating
  • Provide any logos and specify any other visual elements you’d like included on your seating map for your customers
  • General Admission: indicate where you would like the General Admission area to be placed, include capacity

After reviewing and confirming your seating map, you’re all set to create your event.

Create your event using Reserved Seating, does not include members

If this is the first event, set it up fully, then use the Copy Event feature to duplicate it for all subsequent events.

1. Log in > Host An Event > Create Event
  • Fill out Basic Info for your event (Title, venue, date, time etc) 
  • *At this stage you can manipulate the URL string
  • Save & Continue 

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2. Event Details

  • Event Information: describe the event

  • Upload Event Banner image

3. Tickets

  • Select Event Type "Reserved Seating: does not include members/season tickets"

Note:  If your event includes a General Admission area alongside reserved seating, reach out to your INTIX representative with the location and capacity details. They’ll set it up at the event level, and you can continue creating your tickets in the meantime.

Reserved Seating excludes members season tickets

4. Select the current/relevant seating map and Update Seat Staus

Your seat map will appear on the Seat Status view as default.  By selecting 'does not include members season/tickets', all seats will default to 'Single Event Seats' You will see the legend on the left identifying all seat status options.

Assign or Update Seat Status by selecting the seats, hold down shift and drag with mouse to select multiple seats, the navigate to Update Seat Status choosing Available, On Hold, Unavailable.

What is a Seat Status?

  • Available: is a seat available to be sold. If a seat has originally been assigned as On Hold or Unavailable, you are able to update the status and assign it as Available

  • On Hold: allows you to allocate tickets in the back-end of your system while the public are not able to select them. 

  • Unavailable: is one that is intentionally blocked from being sold or booked in your system.

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5. Price Category

Add your Price Options and create new categories, including General Admission if required. All tickets are automatically assigned to ‘Tickets’ by default and will apply to all seats. If you need different pricing categories, select Create New Category.

  • Click Edit Prices, select the default Tickets. You are able to re-name it to suit your event, ie. Reserved Seating. 

  • Select Add New Price
  • Enter the Price label ie. Reserved Seating - Adult
  • Enter Price
  • Enter Available from and until dates
  • Enter Available from and until time
  • Select Visibility from dropdown options
  • Select Show on Box Office from dropdown options
  • SAVE
  • Select Add New Price for all remaining price options under the category (ie. Concession, Child, Family)
  • Note: Family/Group configurations must be completed by a member of the INTIX team, so please notify your Account Executive. If you create a new Family/Group price option in an existing event, ensure it is configured correctly to generate the appropriate number of tickets for the customer and to require selection of the correct quantity of allocated seats. Once configured in the first event, these settings will carry over to subsequent event when duplicating. This is for reserved seating events only.
Create New Category
  • Click Edit Prices > select Create New Category 
  • Type the Price Category title ie. VIP, press enter
  • Click on the newly created price category title to create the price options 
  • Select Add New Price
  • Enter the Price label ie. VIP
  • Enter Price
  • Enter Available from and until dates
  • Enter Available from and until time
  • Select Visibility from dropdown options
  • Select Show on Box Office from dropdown options
  • SAVE
  • Select Add New Price for all remaining price options under the category 
  • Repeat for all additional Price Categories and price options
General Admission: once the general admission area has been added in your event, click on the black box and Update Price Category to General Admission. This action will then display the price options created to the customer on the front-end.

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6. Optional: Change colour of seats to visually identify different Price Categories

To customise seat colours, click on the dot next to the ticket category and paste your preferred HEX code. Use the dropdown arrows to select and enter RGB code if preferred.

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7. Allocate Price Category to reserved seats

  1. While in Event > Tickets > Price Category
  2. Select seats, multiple seats/areas - hold down the shift key and drag using the mouse
  3. Select Update Price Category > select relevant price category allocating to selected seats
  4. Repeat step 2 & 3 to allocate all reserved seat Price Categories

The example below shows all VIP Seats in HEX colour Gold and the remaining are assigned to Reserved Seat. 

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Potential Revenue

You will see a Financial Information box displayed at the bottom left of your screen which will show you potential revenue for your event according to the average prices created. 

Password-protecting single event seats

  • You may want to offer an exclusive access pre-sale with an Unlock Code
  • You may want to offer the Away team the opportunity to purchase seats behind their team's bench
  1. While in Event > Tickets > Price Category
  2. Select Edit Prices
  3. Select the Price Category to apply the unlock code (in this case "Reserved Seating")
  4. Create a code of your choosing
  5. Select to Show in Legend 
  6. Click anywhere to save the update

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8. Add Ons 

9. Manage Attendees > Event Access Control

  • Control which ticket types can enter through certain gates.

  • If left unselected, tickets will not be able to be scanned

10. Order Options > Order Form

11. Order Options > Order Confirmation

  • Confirmation Page
    After registering for your event, attendees will see your onscreen message until they navigate away from the page. You can include special instructions, sponsor imagery or other useful information here.

  • Email Confirmation
    After registering for your event, attendees will recieve an email. You can include special instructions, sponsor imagery or other useful information here.

12. Order Options > Waiver

  • During purchase/registration your customers will have to agree to this waiver before proceeding.

13. Payment & Tax > Payment Options: Manage how your attendees can pay you and how you get your money.

Here you can:

  • Absorb/Pass On Ticket Fees
  • Absorb/Pass On Transaction Fees
  • Offer Afterpay
  • Offer Zip Pay

14. Marketing

15. Additional Event Info > Who's Performing 

  • Including Artist Lineups displays on your Event Page cross promotes each artist/team and can help provide more information about your event as well as providing more ways to find the event on artist searches. 

16. Additional Event Info > FAQs

  • Including FAQs in your event information is recommended because it helps answer common questions upfront, reducing customer uncertainty and support enquiries. 

View Your Event in Draft Mode

You can view your event setup all the way through to checkout; however, transactions can only be completed once the event is live.

  1. Go to the Dashboard

  2. Scroll down to Your Links and click the Event URL

Copy Event

Duplicate an event to quickly create a season or series. Refer to this article 

  1. Go to Host an Event.

  2. Select the three dots on the right-hand side of the event and click Copy Event.

  3. In the pop-up, update the relevant details such as Event Title, Event Date, and Time, then click Submit.

  4. Update the remaining event information, including Event Details, Event Banner Image, Order Confirmation, and Who’s Playing etc. 

Note: If you do not update the event dates and times when copying the event, these details will default to those of the original event. Be sure to update the event dates and times in Basic Info and Tickets > Price Options.

 

Questions? Email your Account Executive or help@intix.com